Questions and Feedback

If there is a problem while using FDS, you can contact us trough the support group. Please provide the following information

• Time
• Urgency level (P0/P1/P2/P3; for response time see end of template)
• Problem description
• URL
• Whether accessed from a terminal
• Recurrence method

Definition of urgency levels:

• P0: Immediate Processing
• P1: Processing within 2 hours
• P2: Processing within 1 day
• P3: Processing within 3 days